Delete your Yve account
You can delete your Yve account and all associated data directly inside the app, in under 30 seconds. No support request needed.
How to delete (in-app)
- Open the Yve app on your phone or web browser.
- Tap the Profile tab (bottom right).
- Scroll to the bottom of the Profile screen.
- Tap Delete account.
- Read the explanation, then tap Continue.
- Type DELETE in the confirmation field.
- Tap Delete account — the final red button.
Your account is removed immediately and you're returned to a fresh anonymous session.
What gets deleted
Everything tied to your account:
- Your account email and login identity
- All subjects you've created
- All chat sessions and messages
- All uploaded materials (PDFs, text, images, URLs you've ingested)
- All scan results and Yve's analysis of them
- Your learner profile (reading level, explanation depth, tone preferences)
- Auto-inferred patterns (what Yve has "noticed" about you)
- Notification preferences and event history
- Usage events (chat / scan / polish counters)
- Concept observations and review queue
What about my subscription?
If you have an active Yve Pro subscription, deleting your account will:
- Immediately cancel your Stripe subscription
- Refund any unused portion of the current billing period (pro-rated)
- Stop all future charges
How long does the deletion take?
Active data is removed from Yve's database within seconds. From encrypted backups, all traces of your account are gone within 30 days (our rolling backup window).
This action is permanent. We cannot recover a deleted account — not by support request, not by court order, not by anything. If you only want a break, sign out instead: your work stays put and you can return any time by signing back in.
What if I can't access the app?
If you can't sign in or reach the in-app Delete account button for any reason, email hello@getyve.com from the email address on your Yve account, with the subject line "Delete my account". We respond within 14 days and process the deletion within 30 days of that response.
What we keep, briefly
Two narrow exceptions to the "everything is gone" rule:
- Stripe billing records — Stripe retains them for tax compliance per their terms (typically 7 years). These are not visible inside Yve and we cannot delete them on Stripe's behalf.
- Email delivery events — A 24-month retention of "we sent you an email at this address" records, used to honor unsubscribes. No content, no context.
Both are covered in our Privacy Policy § 5.
Yve — your calm AI learning workspace. Questions? hello@getyve.com.